1. Deposit and Cancellation Policy

A booking fee of 50% deposit for all treatments will be taken. Should you need to cancel or reschedule we kindly asks that you call her 48 hours before your appointment. Failure to give the full notice will result in the deposit being taken by us. This allows us to manage our diary and offer the appointment time to another client. Your deposit can be refunded in the clinic or used against a treatment or products if more than 48hrs notice has been given. If your treatment needs a prescription then full amount of the treatment cost will be asked as we are not able to use this product on anyone else.

2. Booking treatment of a pre paid course:

Should you need to cancel or reschedule we kindly asks that you call her no later than 48 hours before your appointment. Failure to give the full notice will result in the treatment being redeemed by the clinic. This allows us to manage our diary and offer the appointment time to another client.

3. COVID-19 update

We will continue to operate our 48-hour cancellation policy, however, if you are exhibiting any COVID-19 symptoms, we asks that you contact us as soon as possible to re-arrange your appointment on 07584669265

4. Appointments and Cancellations

If you are unable to attend your appointment, please contact us immediately on 07584669265. we will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your pre paid course or deposit being redeemed. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

5. Appointments and Cancellations

If you are unable to attend your appointment, please contact us immediately on 07584669265. we will need to know that you wish to cancel 48 hours before your appointment is due. Failure to cancel or rearrange at least 48 hours before your appointment will result in the loss of the treatment from your pre paid course or deposit being redeemed. Prior to your appointment we will inform you of any preparation required in advance of your treatment. Failure to follow the guidelines may result in cancellation of your appointment, reduced treatment time, or additional fees being charged.

6. Appointments & (COVID-19)

To allow for social distancing all clients are asked to arrive only 5 minutes prior to your appointment and to call or message when you are outside the clinic. We reserve the right to cancel or postpone a consultation or treatment, if you present with what appears to be COVID 19 symptoms. Late arrival may result in reduced treatment time or forfeiting of the appointment. We will endeavour to ensure that your appointment runs to time; however, should she need to cancel or postpone your appointment at short notice, we will make every effort to contact you in advance.

7. Credit card details, deposits and payments

To secure an appointment with us a deposit is required. This is taken at the time of the booking. Deposits can be used towards payment for treatment or left on your account for future treatments. Should deposits remain unclaimed by the client following twelve months of inactivity we reserve the right to withhold the deposit. ​

8. Courses of treatments

All treatments purchased as a course must be paid for in full in advance of the first treatment. All treatment courses must be taken within 12 months of the date of purchase; any treatments left untaken after 12 months will be forfeited.

Courses are only refundable for medical reasons. Any refund agreed is calculated by deducting the full list price of all treatments already taken, plus any charged for non-attendance, from the total price of the course of treatment, with the difference returned to you. All pre-paid treatment packages impacted by COVID-19 will be extended by the period of time impacted.

9. Treatment suitability

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

It is the client’s responsibility to ensure that he or she provides us with all the relevant medical details prior to each treatment.

If you or a member of your household has symptoms of COVID-19 and/or tested positive for COVID-19 you must not attend the clinic. If a member of your household develops COVID-19 symptoms or tests positive 14 days post your appointment, you must follow the government guidelines and let us know. If you are deemed by the government to be on the at-risk group during COVID-19, you should not attend the clinic until the government guidance advises you to do so.

10. Contraindications

We will always assess whether treatment is suitable for you, or likely to be successful, prior to any treatment being carried out. If not, we will inform you as to the reasons why.

It is the client’s responsibility to ensure that he or she provides us with all the relevant medical details prior to each treatment.

Please inform us prior to your appointment if you are undergoing any new medical treatment, taking new medication, any known allergies, have a herpetic breakout [coldsore], undertaken any aesthetic treatments or permanent make-up in the last 14 days, any facial waxing/laser/threading in the last 7 days, are pregnant or trying to become pregnant.

It may be advised not to proceed with the booked treatment for your own welfare.

Your personal information will remain in a client confidentially agreement.

A doctors agreement letter may be required before a treatment is carried out. This is standard practice for your own well-being.

11. Liability

We will not be liable in contract, tort or otherwise for any economic loss (including, without limitation, loss of profit), or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to the client. It is the client’s responsibility to ensure that he or she provide us with all relevant medical details prior to each treatment. we will not be liable for any damage that occurs as a result of the client’s failure to disclose such details. The client agrees to comply with all instructions and/or recommendations given to them by, or on behalf of, Keeley Aesthetics regarding the care of a treated area. Nothing in these terms of business shall exclude or limit us liability for death or any personal injury resulting from our negligence.

12. Your right to complain

We endeavours to treat all her clients appropriately, compassionately and fairly. If however, you have an issue with any matter in relation to your treatment you are entitled to lodge a complaint, either in person, by telephone or in writing within 14days.

13. Discount Codes and Vouchers for Treatments and Products

Not to be used in conjunction with any other offer or promotion.
Applicable to new and existing clients.
Cannot be used against other treatments or consultations.
One voucher per person.
The voucher should be surrendered upon the purchase of the treatment or products .
Offer is subject to patient suitability for treatment.
Voucher is non transferrable and cannot be exchanged for money.